Privacy Policy

Effective Date: June 2, 2026

Rome Housing Authority Privacy Policy

The Housing Authority of the City of Rome, New York (“Rome Housing Authority,” “RHA,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the information you provide when visiting our website, using our online services, or communicating with us electronically.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your information.

Information We Collect

Information You Provide Voluntarily

We may collect personal information that you voluntarily submit through:

• Contact forms

• Housing applications

• Section 8 and housing program inquiries

• RentCafe portal submissions

• Email communications

• Text message notification sign-ups

• Employment applications

• Requests for information or services

Information collected may include:

• Name

• Mailing address

• Email address

• Telephone number

• Date of birth

• Household information

• Income and eligibility information

• Any other information you choose to provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Pages viewed

• Date and time of visit

• Referring website

• General geographic location

This information helps us improve website functionality, security, and user experience.

How We Use Your Information

Rome Housing Authority may use information collected to:

• Process housing applications and requests

• Administer housing assistance programs

• Communicate with applicants, tenants, landlords, and community members

• Respond to inquiries and requests

• Provide text message and email notifications

• Improve website performance and accessibility

• Maintain records required by federal, state, and local regulations

• Protect against fraud, unauthorized access, or misuse

Text Messaging Services

If you choose to enroll in RHA text messaging services, we may collect and use your mobile phone number to provide:

• Housing updates

• Program notifications

• Inspection reminders

• Community announcements

• Emergency communications

Message and data rates may apply. Participation in text messaging services is voluntary. You may opt out at any time by following the instructions included in the messages or by contacting our office.

Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality and understand visitor usage patterns.

Cookies may be used to:

• Remember user preferences

• Analyze website traffic

• Improve site performance

• Enhance user experience

Most web browsers allow users to control or disable cookies through browser settings.

Third-Party Services

Our website may contain links to third-party websites and services, including housing application portals, payment systems, government resources, and service providers.

These third-party sites operate independently and maintain their own privacy policies. Rome Housing Authority is not responsible for the privacy practices, content, or security of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Data Security

Rome Housing Authority takes reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to safeguard information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Public Records

As a public housing authority, certain records may be subject to applicable federal, state, or local public records laws, including New York State Freedom of Information Law (FOIL).

Information may be disclosed when required by law, court order, governmental request, or regulatory obligation.

Information Sharing

Rome Housing Authority does not sell personal information.

Information may be shared when necessary:

• To administer housing programs

• With the U.S. Department of Housing and Urban Development (HUD)

• With government agencies as required by law

• With contractors or service providers assisting with operations

• To protect public safety, property, or legal rights

• To comply with legal obligations

Any sharing of information will be limited to what is necessary for the intended purpose.

Children’s Privacy

This website is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected, we will take reasonable steps to remove it.

Your Rights

You may contact Rome Housing Authority to:

• Request access to your information

• Correct inaccurate information

• Update contact information

• Ask questions regarding this Privacy Policy

Certain requests may be subject to legal, regulatory, or program requirements.

Changes to This Privacy Policy

Rome Housing Authority may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions regarding this Privacy Policy, please contact:

Rome Housing Authority
200 North Levitt Street
Rome, NY 13440

Phone: (315) 337-2600
Email: rha@romeha.com

By using the Rome Housing Authority website, you acknowledge and agree to the terms of this Privacy Policy.